August 1, 2011

 

Key Performance Indicators for your Website

Key performance indicators help website owners measure and track their business performance. With the number of metrics available to business owners, the task of determining which metrics to track can become daunting and very time consuming. To determine which KPI’s to track, we ask the following question, “Does this KPI have a real business value attached to it”. Essentially, whats the impact of this KPI to the companies bottom line. The following are some of the most common KPI’s we at All Inclusive Marketing track by website type:

Ecommerce Websites

Conversion rate: Is the most important metric you can measure, it’s the ratio of total orders to the number of visits. Calculated by dividing the number of orders by the number of visits. To think of it another way, if you had a brick and mortar store and had 100 potential customers walk into your store and only two potential customers purchased a product. Your conversion rate would be 2% (2 / 100).

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The 5 Decision Every Customer Makes Before they Buy

A few years ago I took a course from a professional sales trainer, Howard Olsen, on how to be an effective sales agent and close bigger deals. I never ended up going into professional sales, however there was one thing I took away from that class that I will never forget, and still applies to online sales completely.

The 5 Decisions Every Customer Makes before they Buy (in this order!) are:

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Conversion Conference West 2011 Review

 

Tim Ash, Founder of Site Tuners Speaks at the Conversion Conference

This month, All inclusive Marketing attended their first Conversion Conference West, hosted in beautiful San Francisco, California. It was held March 14-15 in conjunction with the Data Driven Business Week and eMetrics conferences, combining incredible speakers and experts in data and web analytics with web savvy and eager attendees, the energy and buzz was infectious. [Read more...]

Google Analytics | Understanding the Visitors Tab

In my last post I gave a brief overview of how to use the Google analytics dashboard. Today, I would like to continue moving down the left navigation bar and provide you with a brief explanation on the “Visitors” area inside your analytics and focus on the “Visitors Overview” page.

To view the visitors who are coming to your site, simply click on the “Visitors” tab in the left navigation bar. You’ll notice that the left navigation bar will drop down and give you more sub-headings to select and in turn some of those sub-headings will provide you with even further sub-headings. As I mentioned in my last post, you can spend hours looking around your analytics, but my goals is to save you that time and provide you with an insight into understanding your analytics before you dig deep into the information and come up with nothing.

After arriving at your “Visitors Overview” page, you’ll notice the page layout is similar to your dashboard. In the top left corner is the option to export, email or add to your dashboard the current page information. In the middle of the page is a graph which can be graphed daily, weekly, monthly or user defined by adjusting the date range on the right hand side of the page above the graph. You can also change the information you want graphed by clicking on the drop down arrow in the top left corner of the graph and selecting the following options: Visitors, Visits, Pageviews, Pages/Visits, Avg. Time on Site, Bounce Rate and % of New Visitors. [Read more...]

How Keyword Development Can Benefit Your SEM Efforts

When developing a search engine marketing (SEM) strategy a good majority of time and effort should really be spent on keyword development. Often this part of the campaign doesn’t receive the amount of attention it should and it can be a costly mistake. Many factors should be taken into consideration when developing your keyword strategy. Outlined below are some important factors that will help you to lower cost per click (CPC), increase quality score, decrease bounce rate and ultimately increase your conversion rate and return on ad spend (ROAS).

1. Know your audience and the way that they search for your product

This is so important. If you aren’t already, become an expert on your industry, the terminology that is used in reference to your product or service and then test your research. Just because you call yourself a Podiatrist or Chiropodist doesn’t mean that your audience does or searches uses these terms. A good way to start your researchto is to look at what your competition is doing and the keywords that they use for marketing purposes. Don’t base all of your decisions on what your competition does as they may be way off base as well. This is just a tool that can help you get started. [Read more...]

Google Analytics – Understanding your Dashboard

The world of analytics can be a very overwhelming and daunting place with information over load. You can spend hours upon hours looking at your google analytics trying to determine what all the information means and how it can be useful to you. My goal over the next couple of months is to help you strip down your analytics and pull away the information you need in order to make better informed decisions to reach your goals. But, before we get into all the fancy talk about funnels, trinity metrics, etc, we need to learn how to crawl before we walk, and that all starts by logging into your analytics account and arriving at your dashboard.

Google Web Analytics Dashboard

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Multivariate testing for Product Pages

E-commerce websites can benefit from Multivariate (also known as A/B Split) Testing. This is essentially testing different versions of a webpage to see which performs better. There are tools like Google Website Optimizer and Google Analytics, which can help you with these tests.

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Discover Buyer Motivation for your Online Store

What motivates people to buy from your online store? Here are 2 simple Google Analytics reports you can create to track what motivates new visitors and returning visitors to buy from your site.

Tracking New Buyer Habits

See what your visitor did when they made a purchase on their first visit to your site. Login to your site’s Google Analytics account and set a new “Advanced Segment” with the following parameters:

visitortype

Tracking Returning Buyer Habits

See what may have influenced return visitors to buy from your site on a return visit. Set up an “Advanced Segment” with the same perimeters as above, except choose “Returning Visitor” from the Visitor Type dropdown.

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Top 10 Landing Page Best Practice Usability Tools

We’re currently at the Online Marketing Summit 2010 which is being held in San Diego learning about all kinds of new best practices in the online marketing world.

Today we listened to sessions on Website Conversion and Usability Best Practices, Email Marketing Best Practices, Twitter and Tweeting Best Practices, International SEO and so on.

However the best take away of the day was on Landing Page Optimization Best Practices where Tim Ash listed his top 10 tools for understanding your website usability and landing page effectiveness. Here’s his list of top ten tools that anyone can use, and many are free:

1. CrazyEgg – www.crazyegg.com

This site’s services start at $9/mo. It lets you visualize your visitors and see where people click on your landing pages.

2. Click Tale – www.clicktale.com

Lets you watch your browser behavior to help you boost your conversions. The most basic plans range from $0-$99 / mo. [Read more...]

Managing Social Media ROI using Google Analytics

Social media can be a powerful tool for your business. You can easily track your Social Media ROI through Google Analytics.

Note: You can track ROI for any referring website by following the same steps and selecting a referrer from the “value” dropdown in step 4 below:

Step 1: Login to your Google Analytics account and click on “Advanced Segments”

step1

Step 2: Click on “Create new custom segment”

step2

Step 3: From the left “Dimensions” sidebar, select “Traffic Sources”, then drag “Source” to the “Dimension or metric” area.

step3

Step 4: Under Condition, select “Matches regular expression” then enter the names of the social media sites you want to track. Separate each site with a pipe delimiter (“|”) and no spaces.

Here are some examples of social media sites you can add. [Read more...]