July 25, 2011

 

Social Media Plan – Part One –

Where is your Brand’s Voice?

Part of how I map out the start of a Social Media plan is to look at the past of what a company has been up to on the social web.

 

Looking into the following areas:

What social sites are you a part of?

What is the personality of your brand’s voice- do you have a voice?

How often do you communicate information?

What kind of communication are you putting out?

Where does the communication go and from where does it come?

How quickly do you respond to fan posts/questions/feedback?

How have you responded to negative posts?

 

By looking at these areas we can tell where your brand is situated online. Does it need to be re-branded on social media? Businesses that have started in social media, but slacked off after the beginning stage because of time issues, leave fans bored by the lack of conversation. If you are going to start a social media presence, they best thing to do is start it properly and update it regularly.

How to check your social presence: [Read more...]

Google Analytics | Understanding the Visitors Tab

In my last post I gave a brief overview of how to use the Google analytics dashboard. Today, I would like to continue moving down the left navigation bar and provide you with a brief explanation on the “Visitors” area inside your analytics and focus on the “Visitors Overview” page.

To view the visitors who are coming to your site, simply click on the “Visitors” tab in the left navigation bar. You’ll notice that the left navigation bar will drop down and give you more sub-headings to select and in turn some of those sub-headings will provide you with even further sub-headings. As I mentioned in my last post, you can spend hours looking around your analytics, but my goals is to save you that time and provide you with an insight into understanding your analytics before you dig deep into the information and come up with nothing.

After arriving at your “Visitors Overview” page, you’ll notice the page layout is similar to your dashboard. In the top left corner is the option to export, email or add to your dashboard the current page information. In the middle of the page is a graph which can be graphed daily, weekly, monthly or user defined by adjusting the date range on the right hand side of the page above the graph. You can also change the information you want graphed by clicking on the drop down arrow in the top left corner of the graph and selecting the following options: Visitors, Visits, Pageviews, Pages/Visits, Avg. Time on Site, Bounce Rate and % of New Visitors. [Read more...]

Google Analytics – Understanding your Dashboard

The world of analytics can be a very overwhelming and daunting place with information over load. You can spend hours upon hours looking at your google analytics trying to determine what all the information means and how it can be useful to you. My goal over the next couple of months is to help you strip down your analytics and pull away the information you need in order to make better informed decisions to reach your goals. But, before we get into all the fancy talk about funnels, trinity metrics, etc, we need to learn how to crawl before we walk, and that all starts by logging into your analytics account and arriving at your dashboard.

Google Web Analytics Dashboard

[Read more...]

Keyword Dense Data Feeds for Higher Shopping Engine Rankings

Shopping Channel Management has a lot of topics in order to product the best possible results, however we thought it be best to leave the ones with the most technical jargon for later months. Today I want to talk about an aspect of Data Feed Creation normally overlooked: Keyword Density.

First of all: What is a Data Feed?

When trying to describe my job to people I often come to the quick realization that they have no idea what a data feed is, so I’ll explain it here like I do to people outside the marketing field. A data feed is like a product catalog which holds information on every single product a store has to offer. Here is an example using a Google Product Search template. As you can see it has everything from the product price to accepted currencies, but it can hold information such as keywords, video links, compatibility with other products and bestsellers. The more information the better, but to rank well in free comparison sites like Google and TheFind you need a keyword dense data feed.

What keywords should I use?

The first question a data feed manager should ask when optimizing a feed is: which keywords will I use to optimize my feed? This is not necessarily the meta-tag keywords on your website or the keywords in your Google Adwords campaign, the keywords you need to optimize are low-competition keywords with high search volumes. The best tool to find the correct keywords is the adwords keyword tool. You can search any keyword combination and see which keywords will bring you the highest search volumes. You also need to focus on synonyms and similar words, so for example if you are selling handbags you will need to search for handbags, purses, traveling bag, etc; as well as similar spellings like hand bag and purse (singular).

Where should I place these keywords?

The most important column for keyword dense data feeds is the product description. Although most shopping channels do not show descriptions of products in their search results (Nextag is the exception), all search engines take into consideration descriptions to match the customer with their best result. All descriptions should be as concise as possible, 80 words or less is the standard. I normally try to aim at 40-60 words as customers don’t tend to read past that point. To create a keyword dense description you should try and add as many descriptors and synonyms as possible.

For example, let’s change an imaginary description to make it a better fit for shopping channels. Let’s say that the description on the site is the following: “This hand bag features two zippers, an inner compartment and a shoulder strap that fits both teens and adults alike perfectly. It comes in both red, blue and yellow variations and is handmade with care. They are made from 100% Argentine leather and look great in any occasion.”

The term handbag only appears once, and it does not have any synonyms or similar spellings. The target audience is not specified correctly and colors are not specified. It is an okay description for when the customer is already on the site, but it needs to be more specific for search engines. Another tip is to create a new product for each product so you can be more specific in your description.

This is how I would change the description above: “This handmade handbag features two zippers, an inner compartment and a very comfortable shoulder strap. This red purse is perfect for adults and teenagers. This 100% Argentine leather luxury hand bag is durable, strong and space-efficient.” By making a couple of changes this description will make the bag rank higher on the shopping engines as it contains more terms people search for to compare products. It is also 13 words shorter than the original and states the same points.

Another field to focus on is the keyword field. Not all shopping channels allow you to have a keywords field (Onewayshopping is an example), but you should take advantage of the ones that do. Simply create a list of keywords for all products (so in this case: “purse, handbag, handmade bag, handmade handbag” etc…) and then add specific qualitative adjectives to each product (so for a red bag: “red handbag, red leather bag, red leather purse, shoulder strap red purse” etc…). This will help you rank better and is also great because based on your analytics you can see which keywords are doing well and which ones are not. I try to update keywords twice a month based on the search traffic for specific products, as well as seeing were products rank in Google Product Search for specific terms. You should also focus on the terms that are not working because you might be using a spelling that is not widely known, or it is simply not a good search term.

That sums up the basics on keyword dense data feeds. If you have any questions please feel free to email me at Mario(at)allinclusivemarketing.com.

Discover Buyer Motivation for your Online Store

What motivates people to buy from your online store? Here are 2 simple Google Analytics reports you can create to track what motivates new visitors and returning visitors to buy from your site.

Tracking New Buyer Habits

See what your visitor did when they made a purchase on their first visit to your site. Login to your site’s Google Analytics account and set a new “Advanced Segment” with the following parameters:

visitortype

Tracking Returning Buyer Habits

See what may have influenced return visitors to buy from your site on a return visit. Set up an “Advanced Segment” with the same perimeters as above, except choose “Returning Visitor” from the Visitor Type dropdown.

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Managing Social Media ROI using Google Analytics

Social media can be a powerful tool for your business. You can easily track your Social Media ROI through Google Analytics.

Note: You can track ROI for any referring website by following the same steps and selecting a referrer from the “value” dropdown in step 4 below:

Step 1: Login to your Google Analytics account and click on “Advanced Segments”

step1

Step 2: Click on “Create new custom segment”

step2

Step 3: From the left “Dimensions” sidebar, select “Traffic Sources”, then drag “Source” to the “Dimension or metric” area.

step3

Step 4: Under Condition, select “Matches regular expression” then enter the names of the social media sites you want to track. Separate each site with a pipe delimiter (“|”) and no spaces.

Here are some examples of social media sites you can add. [Read more...]